Privacy Policy
Last Updated: 09.22.2024
Propworks.ai (“Propworks”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring transparency in how we collect and use your information. This Privacy Policy explains how we handle personal data across our website, applications, AI systems, CRM automations, and SMS programs.
By accessing our website, submitting information, or opting into SMS communications, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide:
We may collect the following personal information when you interact with our website or services:
Full name
Email address
Phone number
Company or brokerage information
Lead or contact information submitted through forms
Communication preferences
Any details voluntarily submitted through surveys, chats, or intake forms
1.2 Information Collected Automatically
We may automatically collect:
Device type
IP address
Browser information
Log data
Website behavior (pages visited, clicks, time on site)
Cookies, pixel data, and tracking identifiers
1.3 SMS, A2P & Communications Information
For users who opt into SMS or automated phone services, we collect:
Phone number
Message content
Delivery reports
Timestamp and interaction logs
Opt-in and opt-out status
This data is required for legal A2P carrier compliance.
2. How We Use Your Information
We use your information to:
Provide AI-powered services, automations, follow-up, qualification, and appointment-setting
Send SMS notifications, reminders, and service updates
Manage A2P 10DLC carrier compliance
Improve our website, services, and customer experience
Prevent fraud, track usage, and conduct analytics
Respond to support requests
Deliver services to real estate agents and brokerages
Maintain records for regulatory compliance
We do not sell your personal information.
3. SMS Messaging & TCPA/A2P Compliance
3.1 TCPA Consent
By submitting your phone number on our website, you provide express written consent under the Telephone Consumer Protection Act (TCPA) for Propworks.ai to send you:
Automated SMS messages
Automated calls
Service updates
Appointment-related reminders
Promotional or educational content
Consent is not a condition of purchase.
Standard message and data rates may apply.
3.2 Message Frequency
Message frequency varies based on engagement and service usage.
3.3 Opt-Out Instructions
You may opt out at any time:
Reply STOP to end SMS communications
Reply HELP for assistance
Opt-out requests are processed immediately but may take up to 24 hours to finalize.
4. How We Share Information
We do not sell your personal information.
We may share data only with:
CRM systems
SMS gateways and telecommunication vendors
A2P 10DLC registration and compliance partners
Hosting providers
Business clients for whom we process leads
Legal authorities when required by law
All partners are contractually required to protect your data and may only use it for approved services.
5. Data Processing on Behalf of Clients
Propworks.ai provides AI follow-up, automation, and messaging services for real estate agents, teams, and brokerages.
When acting as a service provider/data processor, we:
Only use data according to client instructions
Do not use client data for Propworks’ independent purposes
Implement safeguards to protect lead and consumer information
6. GDPR Legal Basis (EU/EEA Users)
For users located in the EU/EEA, we process personal data under:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests (fraud prevention, service improvement)
You may withdraw consent at any time.
7. International Data Transfers
Your data may be stored or processed:
In the United States
In other regions where our service providers operate
By using our services, you consent to international data transfers, which may have different data protection laws.
8. Data Security
We use industry-standard measures to safeguard your information, including:
Encryption
Access controls
Secure data centers
Monitoring and auditing
A2P/TCPA compliance protocols
No method of transmission is 100% secure, but we continuously improve our systems to protect your data.
9. Data Retention
We retain your information only as long as necessary to:
Deliver services
Maintain regulatory and carrier compliance
Resolve disputes
Protect legal rights
You may request deletion at any time.
10. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Opt out of data sharing
Request a copy of your data
Limit processing
11. California Privacy Rights (CPRA)
If you are a California resident, you have the right to request:
Categories of data collected
Purposes for collection
Categories of third parties with whom data is shared
Deletion or correction of your personal information
Propworks.ai does not sell or share personal information as defined under the CPRA.
12. Cookies & Tracking Technologies
We use cookies to:
Personalize your experience
Analyze site behavior
Track conversions
Improve marketing performance
You may disable cookies in your browser settings.
13. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
14. Children’s Privacy
Propworks.ai does not knowingly collect personal information from children under the age of 13.
If such data is discovered, we will delete it immediately.
15. Updates to This Policy
We may update this Privacy Policy at any time.
The “Last Updated” date reflects the current version.
16. Contact Information
For questions, privacy requests, or opt-out issues, contact us:
Email: info@propworks.ai
Website: https://www.propworks.ai
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